Frequently Asked Questions
If you currently have a question, the answer is probably here. If not, contact us by clicking here .
How do I create an account?
To create an account, click the "Register" button at the top of the page. Follow the instructions and fill in the required information, such as your name, email address, and a password.
I forgot my password, what should I do?
If you have forgotten your password, click on "Password
forgotten" on the login page. You will receive an email with the
instructions to reset your password.
How do I place an order?
To place an order, simply add the items you wish to purchase to your cart. Then, click on the cart and follow the checkout process by providing your shipping and payment information.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, and Google Pay.
What are the delivery times?
Delivery times depend on your location and the shipping method you choose at checkout. Typically, delivery takes between 8-15 business days. You will receive a tracking number once your order has shipped.
Can I track my order?
Yes, you will receive a shipping confirmation email with a link to track your order. You can also view your order history in your account.
How do I return an item?
If you are not satisfied with your order, you can return it within 14 days of receipt. Contact our customer service for a return label and detailed instructions. Items must be unused and in their original packaging.
Can I change or cancel my order?
You can change or cancel your order as long as it has not yet been shipped. Contact our customer service promptly to make changes.
What are the delivery costs?
Shipping costs vary depending on location and package weight. Exact costs will be calculated and displayed during the checkout process before finalizing your order.
How to contact customer service?
If you have any questions or concerns, you can contact us by email at info@livebetternow.fr or through our contact form available on the Contact Us page.
